MESSAGE ON HOLD FOR CALIFORNIA PLUMBING SUPPLY CO
MWI Plumbing, Oceanside CA heard about Terry Loder Creative through a client in Las Vegas. The basic suggestion was: “Hey, these guys are better than the typical message on hold company. You ought to try them.” That appreciative client’s suggestion was enough to get MWI to listen and make a decision. It didn’t take long for them to change suppliers. About 2 weeks after first contacting us, MWI had a new TLC-produced phone program up and running.
What made it happen so fast? A couple of things. First, TLC knows their clientele appreciates a fast turnaround. But today’s technology is also a big factor. Message on Hold players now have USB download capability. The machine was already in place at MWI. So, once we got their program ready, all we had to do was email the 8 minute production to them. They downloaded it to the USB stick and popped it back in the player.